Shipping Policy

Thank you for shopping with Mandorle Collection. Each of our shawls is prepared with care, and we want your order to reach you safely and on time. Please review our shipping terms below.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Since many of our pieces feature handmade embellishments and embroidery, occasional preparation delays may occur. If your order requires additional processing time, we will notify you by email.

You will receive a confirmation email with a tracking number as soon as your order has shipped.

Shipping Rates & Delivery Estimates

Domestic Shipping (Türkiye)

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–5 business days	[Amount]
Express Shipping	1–2 business days	[Amount]

International Shipping

We ship to over 30 countries worldwide, including Europe, North America, and Australia:

Shipping Method	Estimated Delivery Time	Cost
Standard International Shipping	3–7 business days	[Amount]

Delivery times are estimates and begin from the date of shipment, not the order date. Delays may occasionally occur due to customs processing, carrier issues, or high seasonal demand. If your country is not available at checkout, please contact us — we may still be able to arrange delivery.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. Please check with your local customs office for more information before placing your order.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to become available.

If you have not received tracking details within 5 business days of placing your order, please contact us at [your email address].

Incorrect Address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us as soon as possible — we can update the address if the order has not yet shipped.

Lost, Delayed or Damaged Shipments

If your package is significantly delayed, lost in transit, or arrives damaged, please contact us within 7 days of the expected delivery date (or of receiving a damaged item) at [your email address]. Please include your order number and, for damaged items, photos of the product and packaging. We will work with the carrier to resolve the issue as quickly as possible.

Questions

If you have any questions about shipping, feel free to reach out:

Mandorle Collection Email: [your email address] Phone: [your phone number]