FAQ
Everything you need to know about our handcrafted shawls, shipping, and care. Can't find your answer? We're always happy to help.
Shipping
How long does shipping take?
We offer FREE Express Shipping to most countries we serve. Shipping is included in the product price, so there are no additional shipping charges.
Estimated delivery times:
- USA: 3–5 business days
- Canada: 3–5 business days
- United Kingdom: 3–5 business days
- Europe: 3–5 business days
- Australia: 5–7 business days
All orders are prepared and shipped within 1 business day.
Do you offer free shipping?
Yes. We offer free shipping on all orders. Shipping costs are already included in the product price, so there are no extra shipping fees at checkout.
Which countries do you ship to?
We currently ship to the USA, Canada, the United Kingdom, all European countries, and Australia.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a tracking number so you can follow your package.
Do I have to pay customs duties or import taxes?
No. You do not need to pay any extra customs duties, import taxes, or hidden fees. The price you see at checkout is the final price.
Orders
Can I cancel or change my order?
Yes. You can cancel or modify your order. Please review our Return & Exchange Policy for the terms and conditions. If you need assistance, feel free to contact us as soon as possible.
Can I add a gift message?
Yes. We would be happy to include a personalized gift message or celebration card with your order at no additional cost. Simply leave your message in the order notes or contact us after placing your order.
Products
Are your shawls handmade?
Yes. Most of our shawls feature handmade embellishments and hand-applied stonework. Detailed information about each product, including its craftsmanship and features, can be found in the product description.
What materials do you use?
Our most commonly used materials include velvet, knitted fabric, tulle, and embroidery. Depending on the design, we also use a variety of other premium materials. Please refer to each product description for the complete list of materials.
Are the colors exactly the same as the photos?
Yes. The color, shape, and overall design of the product are the same as shown in our photos. Please note that slight color variations may occur due to different screen or monitor settings.
Are the embellishments securely attached?
Yes. We carefully handcraft and securely attach all embellishments to ensure long-lasting quality. To keep your shawl in the best condition, we recommend following the care instructions provided with the product.
Will the shawl arrive folded?
Yes. Your shawl will arrive neatly folded for safe shipping. It is carefully packaged without excessive compression, and it will quickly return to its natural shape after being unpacked.
What size are your shawls?
The dimensions of each shawl are listed in the product description. Our shawls are designed in standard sizes to provide a comfortable fit for most body types. Please check the product description for the exact measurements before placing your order.
Care Instructions
How should I store my shawl?
There are no special storage requirements. You can store your shawl however you prefer. For the best long-term care, we recommend keeping it in a clean, dry place.
How do I clean my shawl?
We recommend dry cleaning or gentle hand washing. Machine washing may damage the stones, embellishments, or delicate details, so it is not recommended.
Can I iron or steam it?
Yes. You can safely iron or steam your shawl. Steaming is a great way to remove any wrinkles after unpacking and helps the shawl return to its natural shape.
Returns & Refunds
What is your return policy?
Our complete Return & Refund Policy is available on our website. Please review it for detailed information about returns, exchanges, and eligibility.
What if my package arrives damaged?
If your order arrives damaged, please contact us as soon as possible and send us clear photos of the damaged item. We will review your request and offer either a replacement or a full refund.
What if I receive the wrong item?
If you receive the wrong item, please send us photos of the product you received. We will immediately ship the correct item or, if you prefer, provide a full refund.
Payment
Which payment methods do you accept?
We accept payments by major credit and debit cards, including Visa, Mastercard, and American Express.
Is my payment secure?
Yes. Your payment is completely secure. All transactions are processed through trusted and internationally recognized payment systems using industry-standard encryption to protect your personal and payment information.
We do not store your credit card details. Payments are securely processed under the protection of Visa, Mastercard, and American Express security standards.